AI-Enabled HIMS by Prashi SolutionConfigurable crm masters and policies
Configured around authorised roles, policies and the hospital operating model.
Patient Engagement · Module 61
CRM
HospiNuera CRM helps hospitals create a consistent digital relationship before, during and after hospital care. It connects people, permissions, validations, audit history, reporting and approved integrations in one accountable workflow.
95Integrated modules10AI copilots
Purpose and outcomes
Built around accountable hospital work—not isolated data entry.
HospiNuera CRM helps hospitals create a consistent digital relationship before, during and after hospital care. It connects people, permissions, validations, audit history, reporting and approved integrations in one accountable workflow.
- Multi-hospital and branch-aware
- Role and action-based permissions
- Configurable validations and approvals
- Complete activity and audit history
- Reports, dashboards and integration readiness
Core capabilities01 02 03 04 05 06
Role-aware worklists and guided actions
Configured around authorised roles, policies and the hospital operating model.
Workflow states, approvals and escalation controls
Configured around authorised roles, policies and the hospital operating model.
Hospital, branch and department-level configuration
Configured around authorised roles, policies and the hospital operating model.
Validation rules and exception handling
Configured around authorised roles, policies and the hospital operating model.
Activity history, audit trail and operational reporting
Configured around authorised roles, policies and the hospital operating model.
Connected workflow
From capture to measurable completion.
The exact workflow is configured during implementation while preserving governance, traceability and data continuity.
Capture
Record authorised crm information with required validations.
Validate
Apply business, clinical and policy rules before progression.
Coordinate
Route work to the appropriate role, department or facility.
Review
Present pending items, exceptions and supporting context.
Complete
Close the workflow with approvals and accountable status history.
Measure
Feed operational reports, dashboards and improvement insights.
Role-aware by design
- Patients and caregivers
- Patient-service teams
- CRM teams
- Care coordinators
Connected where required
- Mobile and web portals
- SMS, email and WhatsApp
- Payment gateways
- Telemedicine services
Assistance with control
- Personalised guidance
- Follow-up prioritisation
- Feedback theme analysis
- Multilingual patient assistance
Security and governance
Every action remains authorised and traceable.
HospiNuera applies identity, role, facility, department and workflow context before users or copilots can view information or perform actions.
Minimum necessary access
Users receive only the data and actions appropriate to their responsibilities.
Human review
Consequential clinical, financial and operational decisions stay controlled.
Audit history
Important workflow, configuration and user events remain traceable.
Data protection
Security controls are applied across storage, access and approved exchange.
Start the conversation
Plan your crm implementation.
Share your current workflow, users, integrations and reporting needs. We’ll map the module configuration and rollout approach.